- The app is in preparation; these guides describe the intended launch flow.
- The support email accepts enquiries from any country.
- Never send passwords, keys or full payment card details.
01Contact SIGO
For help, enquiries or complaints, write to the support email below. The same channel is available to users in any country; you can write in Spanish or English. The link opens your email application: this website does not itself receive or send messages.
Include your SIGO version, device model and system version, a brief description and steps to reproduce the problem. Hide goals, notes and other personal information in screenshots. Do not send passwords, Apple codes or full receipts unless requested for a justified reason through a secure channel.
- Support email
- info@carlosbeneyto.com
- Privacy email
- info@carlosbeneyto.com
- Service operator
- Carlos Beneyto Perez
- Contact address
- Calle Tres Forques 50, 46018, Valencia, Spain
02Will I be charged after the 15 days?
No. The SIGO trial lasts 360 hours from confirmed activation and does not authorise charges. To continue you must confirm a purchase. A purchased subscription does renew automatically according to Apple’s offer.
03Manage a subscription or request a refund
On iPhone, open Settings → your name → Subscriptions and select SIGO if you have an active purchase. You can check expiry and cancel renewal there. For a refund, follow Apple’s process. Deleting the app or SIGO account does not cancel subscription charges.
If a purchase is not reflected, check that you use the same Apple Account and the corresponding SIGO account, check your connection and use Restore purchases in Account/Subscription. Do not buy again to try to fix it. Real-world availability of this flow is still pending validation.
04Export or delete my data
In the launch version, Account/Subscription will provide service export and deletion; Settings manages local data. Local deletion is different from account deletion. The online flows await validation and must remain accessible after access expires.
The policy explains retention periods and the minimal trial record that may remain after deletion. To exercise rights, use the privacy email; do not enter personal information on this website.
05I am not receiving reminders
Check SIGO’s notification permission in iOS Settings and the time chosen in the app. These are local reminders scheduled for future practice days in the plan’s time zone. Rest days and completed practices do not generate the same reminder.
Focus modes, system settings and delivery conditions may silence or delay a notification. A reminder does not prove practice: your streak depends on the session record.
06Do I need ChatGPT? Does SIGO read what I say?
You can use self-guided practice. If you choose ChatGPT, you copy and send instructions to your account with that service. SIGO does not automatically receive conversations, recordings, transcripts or voice duration. ChatGPT’s limits and subscription are separate.